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Captain Cooks Casino is committed to protecting and respecting your personal information. Please read this policy carefully to understand how we will treat your personal data.
As part of the registration process and use of the casino software, we may collect personal data that includes but is not limited to:.
Where necessary and not detrimental to your freedoms and rights, we may also collect personal information from publicly available sources such as the internet, broadcast media and reference agencies.
We use personal information such as your name, email address, phone number, information about your device to set up and administer your account, provide technical and customer support, verify your identity, process payment information and send important account and service information pursuant to our terms and conditions.
We process your personal information to verify your age and accuracy of your registration details, including disclosure of such information to third parties e.
This is required for the purpose of complying with our legal obligations. We may also use personal information to assist us in developing new and improved services, based on customer preferences, our analysis of patterns or usage.
This processing is necessary for the purpose of our legitimate interests in delivering relevant content to improve your experience.
We process personal data to deliver marketing communications across various mediums electronic or otherwise for the purposes of our legitimate interests.
We may do this during the period of your relationship with us and unless instructed otherwise by you, for a reasonable period of time after the relationship has ended.
Marketing materials will include instructions on how to opt out of receiving future communications. You can also manage your information and update your marketing preferences at any time by contacting The Casino Support Centre.
Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Also note that even if you opt out of receiving marketing emails, we may still be required to send you important information related to your accounts.
Regulatory and legal obligations: We may be required to use personal information for crime and fraud prevention and compliance with relevant regulatory obligations.
We may also use personal information to respond to regulatory agencies and other public or government authorities. Profiling or other automated individual decision making: In accordance with our legitimate interests, we may perform automated decision making or profiling to better understand your interests and preferences.
The profiling may be based upon your location data, age, gameplay and other personal data. Please note, you do have certain rights in respect of automated decision making and profiling, where that decision may have a legal effect on you.
Please see below the section on "Your rights" for more information about your rights. We may be required to use and retain personal information for; risk management, to protect our rights, or property, or those of other parties in accordance with our legitimate interests.
We may share some of your personal information with, or obtain personal data from the following categories of third parties:. We may, from time to time, retain trusted third parties, to process your information to provide us with services globally, including for customer support, information technology, payments, sales, marketing, and data analysis.
As part of our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data to comply with any legal obligation or respond to requests from government agencies, including law enforcement and other public authorities.
To enforce or apply our terms and conditions. We keep your data for as long as is necessary for legal or business purposes. We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in certain cases, anonymise it.
Please note that we may be required in certain circumstances to retain your information indefinitely for example under our procedures on responsible gambling, self-exclusion and AML obligations.
We take appropriate measures to protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
We use technical measures such as encryption, tokenization and password protection to protect your data and the systems they are held in.
We also use operational measures to protect the data, for example by limiting the number of people who have access to the databases in which your casino account information is held.
We will only transfer your personal data to countries which are considered as providing an adequate level of legal protection or where alternative arrangements and further assurance, such as certification schemes are in place to protect your rights which means the recipient must protect the data to the same standards as required within the EEA.
You can exercise certain rights with the personal information we process. Such rights include the access or ability to obtain copies of your personal information.
You can also seek to correct, amend or delete your personal information. Further, you can object to, place limitations or restrictions on how your personal information is processed.
Withdrawing your consent, for example to obtain marketing correspondence can also be done through opting out of such communications or contacting The Casino Support Centre.
Should you be unsatisfied for any reason, on how we manage your personal information you can contact us at data. If you are unable to reach a satisfactory outcome with us, you have the right to lodge a complaint with the relevant supervisory authority in your country.
These rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations.
For more information on these rights you can contact data. If any of your personal information changes, or if you have any questions, comments or requests regarding the protection of your personal data, please contact us by email at data.
Cookies are used to deliver a better and more personalised service for our users. This Cookies Policy explains what cookies are, how we used them on our websites and ways to manage their use.
Cookies are small text files containing small amounts of information, sent to and stored on your computer, mobile device or other devices when you visit a website.
Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. Cookies are used on the Website for a number of reasons.
This includes, but is not limited to, the following:. Cookies are typically used to improve and enhance the user experience and some cookies are essential for our website to function.
Session Management - these cookies enable use of the website, managing session information and allow users to navigate through the website.
Functionality - these cookies store information that remembers user specific preferences e. Fraud Prevention - these cookies store information which assists us preventing fraudulent use of the website.
Tracking - these cookies help us determine how users landed on the website and storing this information. This assists us to manage any affiliate and marketing obligations.
Please note, any links to third party websites will have their own cookies and privacy policies which will control and manage any information you may submit.
Should you decide to use any linked third party websites, we advise you read their cookies and privacy policies before proceeding.
If you require more information on how to disable cookies or change your privacy settings please visit the sites mentioned above.
Please note that deleting our cookies or disabling future cookies from our websites could result in your inability to access certain areas or features of the website.
The Player recognises that in addition to terms stated above, they are also bound by all General Promotion Terms and Conditions, as well as General Casino Terms and Conditions.
We apologize for any inconvenience but we are required to take these steps due to abuse in the past. Please be aware that all suspicious withdrawals will be audited before being processed.
Gambling is a form of leisure and entertainment. Before playing you should know how much time and money you can afford to spend.
Make sure gambling does not become a problem in your life and you do not lose control of your play. If you have ever been worried about gambling problems or are just curious to check the results, please try our quick self assessment test.
To find out more on problem gambling go to: If you feel that you would benefit from setting your own deposit limits, you can do this by contacting the casino support team to discuss the options.
Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately.
Only after 24 hours has lapsed will increased limits be available. Should you feel you have a gambling problem and require a short or long term restriction, we offer a Self—Exclusion option.
Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.
In order to initiate a Self-Exclusion period because of a gambling problem, please contact our casino support team to discuss the available responsible gambling options and to decide which would best suit your needs.
This must be sent from the email address registered on the Casino Account. Self-Exclusions should not be assumed to be applied until such time as a confirmation email has been sent from the casino back to the email address registered on the casino account.
Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts.
Doing so will assist to maximise the effectiveness of your exclusion. We cannot be held responsible for gambling activity on accounts if you attempt to circumvent our systems.
Casino play at Captain Cooks Casino is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater.
Minors may not play at this online casino under any circumstances. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.
Information we collect As part of the registration process and use of the casino software, we may collect personal data that includes but is not limited to: Information you provide through completing forms on our websites, casino software or communicated through electronic or telephonic means Correspondence submitted through our websites, email, telephone or other means Feedback from any surveys, customer research or similar activities where you may be engaged From transactions performed through our websites, casino software or other means From your visits to our websites, casino software, internet traffic data, geolocation data and communication Where necessary and not detrimental to your freedoms and rights, we may also collect personal information from publicly available sources such as the internet, broadcast media and reference agencies.
How we use your personal data We process your personal data on any one or more of the following legal basis: Necessary for the performance of a contract A legal obligation to use your data for a particular reason Your consent Necessary for the purpose of legitimate interests pursued by our company or by a third party.
We use personal information collected about you for the following purposes: Disclosure of your information We may share some of your personal information with, or obtain personal data from the following categories of third parties: To protect our rights, users, systems, and services.
Retention of your information We keep your data for as long as is necessary for legal or business purposes.
Data Security We take appropriate measures to protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
Transfers outside the European Economic Area EEA We will only transfer your personal data to countries which are considered as providing an adequate level of legal protection or where alternative arrangements and further assurance, such as certification schemes are in place to protect your rights which means the recipient must protect the data to the same standards as required within the EEA.
Verification Policy By registering an Account with Captain Cooks Casino, the Player is giving the Casino consent to conduct any verification as required.
For verification purposes, Captain Cooks Casino reserves the right to ask for a clear copy of but is not limited to: Casino play at Captain Cooks Casino is available only to persons older than 18 years of age.
Anyone using the casino software who is found to be under the age of 18 will have all game play voided and any winnings forfeited.
Captain Cooks Casino may also report the matter to relevant authorities. Captain Cooks Casino takes a Risk based approach to mitigate the presence of money laundering, fraud and criminal activity.
Materials must not be used in any unauthorized manner. This page defines the Terms and Conditions that apply to all monies and wagers accepted by us at www.
Irrespective of this, the onus is still on the Player to be informed of any changes. These terms are considered correct and fair by Captain Cooks Casino.
Should Players require advice regarding these or any other part of our service, please contact The Casino Support Centre. By registering, the Player is deemed to have accepted and understood all the rules, terms and conditions displayed on the website by Captain Cooks Casino.
We recommend that all Players print out or save to file all transaction records, rules of play, cancellation policies, and pay-out policies.
It is unlawful to deposit funds from ill-gotten means. All transactions are checked to prevent any instances of Money-Laundering. Any criminal or suspicious activity at Captain Cooks Casino will be reported to the relevant authorities.
Captain Cooks Casino reserves the right to refuse access to the Casino of any person. Captain Cooks Casino also reserves the right to withhold any withdrawal they suspect are in anyway linked to fraudulent activity.
We reserve the right to void any winnings associated with these types of practices. Captain Cooks Casino reserves the right to revise or remove any part of the Terms and Conditions at its sole discretion at any time and without prior notice.
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